What should I do if a student says that they are uncomfortable with video proctoring?

Some students have reported that they don't feel comfortable using video-proctoring software.  If this is the case for one of your students, first make sure that the student doesn't have any misconceptions about what video-proctoring entails.  Let them know that only you as the professor will be able to see the video recording.  Students won't be taking their test in front of a live proctor and no outsiders will be able to view the video.  Some proctoring software does these things, but the software we are using does not.

If the student is still not comfortable with being recorded, you have some choices.  One choice is to offer the student an alternate assessment option, such as a project or "take-home" version of the exam that doesn't require proctoring.  Any alternative should be at least as rigorous as the exam. It is best to avoid a situation where there is a perception that the alternate assessment seems easier or less-demanding than the exam.

If an alternate assessment isn't possible, the next option is to allow the student to receive an incomplete and then take the exam in person when on-campus classes resume.  It's best to avoid this if possible, but in some situations it may be the only option.  Ideally, most students will either decide that it really isn't that bad to be video-recorded or faculty will be able to come up with an alternative assessment for that student that is comparable to the exam.